Om Infosystem iConnect Predictive Dialer is a outbound/inbound telephone automated system that dial calls from a list of uploaded telephone numbers in sequence, screening unnecessary calls such as busy signals, no answer, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call.
iConnect is a software-based Dialer solutions that help companies to avoid the use of expensive telephony boards and other associated hardware, which have high maintenance costs. DialShree Dialer are very easy to use, and therefore it is used more in following areas like telemarketing, payment collection, service follow-ups, surveys and appointment confirmation.
Key Offering of iConnect Dialer
- Automated outbound
call handline Mode with Auto / Predictive / Manual / Preview Dialing
- Live “Real-time”
agent statistics and performance metrics for Quality Analysis.
- Scheduled Callbacks
for Agent-Only and Anyone
- IVR (Interactive Voice Response) & Automatic Call Distribution –
automate interaction with client and distribution of calls
- Time Zone Dialing
as per each country criteria
- Multi-purpose Report
for measuring Agent Performance & Call center metrics at your fingertips and wallboards with real time metrics in a visual format
to N no. of Agents seats
- CTI (Computer Telephony Integration)
Ability to use Telco PSTN / PRI lines, GSM Gateway and VOIP trunks
- Robust Digital Recording & Logging
in the .wav, .gsm & .mp3 format along with Multiple Search options
- SMS Management
for sending SMS to customer once call is completed
- EMAIL Management
is for sending Emails to customer with all required details of company.
- CRM Integration –
Capable to integrate with 3rd Party CRM.
- Answering Machine Detection(AMD)
detection around 80-90%.