Comparison between Vicidial & iConnect

ViciDial

iConnect

Call Management

Dedicated Direct Calling User Extensions

Personal Voicemail & Team Voicemail

Outbound Calls - Manual, Preview, and Predictive

Scheduled Callbacks

3-Way Conference and Call Transfers

Inbound Calls - Automated Call Distribution (ACD)

Blended Calls (Inbound, Outbound)

Interactive Voice Response (IVR) w/ Campaign Queue

Broadcast and Survey Dialing (Robo dialing)

Call Block / Unblock

Area Code Block / Unblock

Call Forwarding

Break Management

Skills Manager

Google Drive Disposition system

Customized Dashboard

Campaign Management

Multi-Lead List per Campaign

Agents Allocated Simultaneously Multiple Campaigns

Campaign Defined Scripts

Custom Caller ID - Campaign Specific

Hotkeys for quick hang-up and call dispositions

Filter Leads (Dynamically Exclude Numbers from Lists)

Lead Management

Upload and download of customer lists

Lead Recycle

Lead Filtering

Internal DNC and Blacklist

Leads Time zone Restrictions

Lead Churning

Supervisor Management

Real-time Dashboard

Listen-in, Barge-in and Whisper

Force Log-out

Reports and Analytics

Campaign Monitoring

DID Performance Details

CDR Report

Inbound CDR Report

Outbound CDR Report

Compliance

US, UK and Australia call compliance

Drop timer with safe-harbor message for FTC compliance

Call Recording & Voice Log Storage

Full Call Recordings or On-demand

Option to Store Call Recordings on your own FTP Server

Call Recordings play with inbuilt audio player

Recordings download in pdf , excel format

Miscellaneous

Technical Support

Live Chat Support

White Labeling and Rebranding

Customizations

3rd Party Integrations via Rest API

Bring Your Own VoIP

Phone Support