IP-PBX is also known as PBX, business phone system or Unified Communications System, a PBX actually works as the central switching system for phone calls within a business. IP-PBX handles internal traffic between stations to the outside world. The initials IP-PBX stand for Private Branch Exchange, which is considered to be a very old fashioned term for a system that has evolved over the past century.

A business phone system is made up of two key elements: stations & lines. The lines are basically called as trunks. Stations are simply telephones or like fax machines, modems and credit card terminals.

The main mission of the PBX is to provide shared access to limited resources. A business can share a small pool of lines across a much larger pool of stations rather than having a separate phone line for each phone.
Additional features are also added to automatically route incoming calls between stations and to permit or deny calls based on various rules. OmInfosystem has added features of call queuing, voice messaging, and other value added services.

Today every business needs advanced features to run their businesses in an efficient manner, a business phone system is much more than just a simple switch. Most of the business demands for features like automated attendant, call queuing, voice messaging, and multi-party conferencing which have become standard key factors in today’s business world.

Initially, when PBXs were developed, wireline phone calls were the only kind of electronic communication available at the marketplace, but today the communications landscape has expanded to include video conferencing, desktop sharing, email, instant messaging, SMS and mobile telephony. Unified Communications describe the process of merging all of these technologies and integrating them with business processes. Unified Communications intends to enhance efficiency while simplifying management.

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