Overview

IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common service, collections, inquiry and support calls for their company.

IVR system can help to direct customers to the right support they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 3 to talk to an executive, etc.)

Below dialgram shows how IVR works on multiple line of telco like E1/T1, PRI Line or GSM gateway. IVRs sytem can also work with SIP based DID number having sip credentials.

IVR Benefits

  • Will impress your callers and increases the reputation.
  • Excellent customer satisfaction.
  • Multilingual greetings to the caller.
  • It is very useful when you have to distribute same type of information to every caller.
  • IVR works 24 hours a day and it never greets a caller with tired voice.

IVR Features

Interactive Voice Response systems provides you many features. Some of the features are following :

  • Sound: Play a sound during call
  • Record: To record user voice during the call
  • DTMF: To take input from phone keypad
  • Call Transfer: To transfer the call to another number
  • Web : To do a web api call.

IVR Applications


Healthcare

  • Medical Transcription Services
  • Automated Prescription Filling
  • Patient Reminders
  • Off Hours Auto Attendant

Banking

  • Bank Information
  • TeleBanking
  • Call Routing

Call Centres

  • Customer Satisfaction Surveys
  • Call Center Automated IVR Functionalities

Human Resources

  • Employee Screening & Recruiting

Customer Service

  • General Information
  • Reminders
  • Order Processing
  • Credit Card Processing
  • Customer Survey
  • Bill Collection

Customer Products

  • Shipment Status

Retail Stores

  • Dealer/Store Locator
  • Store Information
  • Specials/Discounts
  • Appointment Confirmation

Education

  • Parent Information
  • Student Information
  • Surveying
  • Notication

Travel & Lodging

  • Hotel Booking
  • Special/Deals
  • Hotel Locator

Automotive

  • Dealer Information
  • Payment

Police & Parking

  • Traffic ticket service
  • Notification
  • Parking

Airlines / Railways / Bus Transporation

  • General Information
  • Schedule Infromation
  • Bookings
  • Complaint Booking
  • Survey
  • Call Routing

Political Campaigns

  • Candidate Awareness
  • Survey

Township/County Government

  • Community Awareness
  • Emergency Notification
  • Services Provided
  • Parking

Entertainment

  • Ring Tone Services
  • Horoscope
  • News
  • Weather
  • Voice SMS
  • Quiz

Security & Emergency

  • Emergency Notification
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