Pinger Supports Details
Annual Support Agreement includes free upgrades (including labor), five hours of support per month, one hour of training, after hour support availability, the Pinger User Guide, priority over hourly customers, and discounted support hours.Outside of annual support we offer support by the hour. All support is pre-paid.
Evening and weekend support is called Extended Support, and is a separate program.
The Support Schedules are:
• Standard Hours Mon-Fri: 9am-6pm
• Extended Hours Mon-Fri: 6pm-9pm, Sat 10am-4pm (Only available with Annual Agreement)
Temporary Remote access will require access over Secure Shell (ssh port 22, tcp).
We may require web access (port 80, tcp) and VoIP access (port 5060 & 10,000-20,000, udp).
You need to limit access to our IP addresses, which we give to you during the initial support call.
24 Hour Online support
- We are working 24 hours in your service. There is no problem with any clint.
- We have the best team in today’s time. Which can work on every kind of project easily.
- We have every kind of software and networking facility available, so that our client should not face any problem.
- We are available 24*7 hours proper , when you need to conversation with us then you Contact us.