TICKETING SYSTEM
An online ticketing system streamlines how you communicate with your customers. Unlike email, it does not require the set up of multiple folder structures and color coded tags to prioritize and track relevant customer queries. It brings in customer conversations from multiple channels like phone, email, and social media into a single, easily accessible location where you get all the context you need. A good helpdesk ticketing system also lets you automate routine support tasks to increase the efficiency of your team and reduce excessive workload.
SOME OF OUR FEATURES
Dashboard Reports
Our rich and simple dashboard keeps you up-to-date on your help desk statistics
Ticket Filters
Our powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment
Customer Support Portal
Robust customer support portal system to help your business maintain happy customer relationships
Service Level Agreements
Simply set your business hours and our system will handle the rest leaving you worry-free
Configurable Help Topics
Add, edit, and delete your help desk topics that suit your preference
And Much More!
Our Ticketing System comes pack with tons of awesome features you have to try out yourself