OMUCC

Experience the power of OMUCC Contact Center Solution

OMUCC

OMUCC is a reliable and cost-efficient software suite designed to interact with the Unified Communication system to act as a complete inbound/outbound contact center suite with inbound email support as well. The management interface offers the ability to view many real-time and summary reports on the fly.

The agent interface work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer. OMUCC can function as an ACD for inbound calls and even allows for remote agents to login from remote locations as well as remote agents that may only have a phone.

Approximately 4,000 installations are already done by many reputed companies across the globe. Several companies are with over 300 agent seats and many with multiple locations.

Solutions For All

Ticketing System

Powerful, Flexible, and Scalable Solution for all channels

Cloud Contact Center

A Complete, Flexible, Reliable Cloud-Based Solution

Customer Support

To build customer relationships and surpass expectations

Help Desk Software

Streamline your customer support for a delightful experience

Customer Service

A customer interaction management solution to increase business efficiency

Digital Sale

Accelerate Sales Development Process With Faster Prospect Engagement

Outbound Call Center Suite

Outbound Call Center Suite is a flexible tool which helps to manage optimal outbound campaigns with the help of outbound dialer. Outbound call center software is effectively used for outbound calling process like collection, telemarketing, survey etc. to achieve maximum productivity of Agents.

Automated outbound call handline Mode with Auto / Predictive / Manual / Preview Dialing
Modular Architecture for Agent Dialing & Admin Management
Call Recording along with Advanced and analytical logging
Agent/User Management for Inbound call center
Multiple Campaign Management for Outbound call center
Realtime and Historical Call Monitoring and Statistics
Handling of more than one dialer servers individually or in a cluster
Callback scheduling
Call Transfer/Forward with 3-Way Call Conferencing
DNS leads Management

Uploading leads with .csv& with custom options with duplication verification
Outbound CallCenter Suite can be used in following Business Areas.
Direct Marketing Software for Call center dialer
Customer Survey Software for blended call center
Telecommuting Software for voice blasting services
Telemarketing From Home using reliable Call center software solutions
Telephony Phone Software
Contact Center Software
Phone Customer Survey
Customer Satisfaction Survey
Inbound Call Center Suit with the help of OMUCC

Inbound Call Center Suite

Inbound Call Center Suit- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. We at Om Infosystem provide complete Call center solutions to grow our client’s business.

Interactive Voice Response
Skill based Routing
Inbound Call Pop-UP
Agent ideal based call routing with Auto dialling software
Call Recording along with Advanced and analytical logging
Agent / User Management

Multiple Campaign Management
Call Conferencing with effective Call center solutions
Automatic Call Distribution
Realtime and Historical Call Monitoring and Statistics
Callback scheduling
Call Transfer / Forward with 3-Way Call conferencing

Amazing Features

We offer advanced technology-based call center solutions that seamlessly integrate with your processes and boost your business.

Call Management

Dedicated direct calling user extensions.
Personal voicemails & Team voicemails.
Outbound calls – Manual, preview and predictive.
Blended calls (inbound and outbound).
Scheduled callbacks (manual & auto).
3-way conference and call transfers.
Interactive voice response (IVR) with campaign/queue.
Broadcast and survey dialing.

Campaign Management

Multi-lead list per campaign.
Campaign defined scripts.
Custom caller ID – campaign specific.
Custom call statuses and call dispositions.
Hotkeys for quick hangup and call dispositions.
Filter leads (dynamically exclude numbers from lists).

Compliance

US, UK and Australia telemarketing compliance.
Drop timer with safe-harbor message forFTC compliance.

Support System

Pay as you need support.
Packaged support plans – to suit all user types.
Customizable support & Managed services solutions.

Security

Protection against SIP brute force attacks.
Call encryption support via TLS.
Protection against HTTP DOS or bruteorce attacks.
Web application firewall.

Call Recording & Voice Log Storage

Full call recordings or on-demand.
Option to store call recordings on your own NAS/FTP.

Lead Management

Upload and download of customer lists.
Leads filtering.
Leads recycle.
Internal DNC and blacklist.
Leads timezone restrictions.

Team Management

Multi-group, multi-campaign assignments.
Skill-rating based agent priority routing.
Support remote and mobile workers.

Supervisor Management

Real-time Dashboard,
Listen-in, barge-in.
Force log-out.
Reports and analytics.

Additional Enhancements

WebRTC for voice calling right inside your web browser.
Database backup and redundancy.
High-availability (HA) configuration.
Support multi-offices and BPO working.
API and web services based integrations (into CRM).